On September 24, 2024, myPassword, in collaboration with Microsoft Indonesia, held an engaging customer event at the Microsoft Indonesia office. The event featured insightful discussions on the role of Artificial Intelligence (AI) in boosting workplace productivity, particularly through Microsoft 365 and Customer Relationship Management (CRM) solutions.
Inspiring Opening Speeches
The event began with opening remarks from two key speakers. Imam Zaenuri, Technical Manager at PT Password Solusi Sistem, highlighted the importance of technological innovation in strengthening modern business strategies. He emphasized that AI has become a critical tool for tackling today’s dynamic work challenges, with a focus on efficiency.
Besty Yohanna, Channel Microsoft Indonesia, also delivered an opening speech, reaffirming Microsoft’s commitment to providing AI-powered solutions that facilitate collaboration, enhance productivity, and support digital transformation across various business sectors. Their speeches set a clear and relevant context for how technology can drive added value for companies.
The first highly anticipated session was titled "Copilot for Microsoft 365: Your AI Assistant at Work," presented by Ryo Fadzrin, Solution Engineer at Pax8 Indonesia, and Wiryo Tanjung, Solution Architect at PT Password Solusi Sistem. They delved into how Copilot serves as an intelligent assistant across Microsoft 365 applications such as Word, Excel, and Outlook.
Ryo Fadzrin emphasized how Copilot understands users’ needs in context and provides automated recommendations to streamline workflows, from drafting documents and creating presentations to quickly analyzing data. Additionally, Copilot can help organize emails, manage schedules, and offer solutions for collaborative projects.
Wiryo Tanjung complemented the discussion by explaining the seamless implementation of Copilot and how easily it integrates into existing systems. He shared client success stories from PT Password Solusi Sistem, where companies experienced up to a 30% increase in work efficiency thanks to Copilot.
The next session, “Accelerate Your CRM Operations with AI,” was presented by Wili Sunjaya, Territory Channel Manager at Microsoft Indonesia. Wili explained how AI is transforming the way companies manage customer relationships.
He discussed how AI automates customer data analysis, identifies new business opportunities, and provides deeper insights for more accurate decision-making. AI in CRM also enables timely and relevant personalization of customer experiences, ultimately enhancing customer loyalty and retention.
Wili also highlighted how AI supports sales and marketing teams by streamlining operational processes, automating administrative tasks, predicting market trends, and offering recommendations for more effective marketing campaigns.
The event successfully provided attendees with comprehensive insights into the importance of AI adoption in modern workplaces. By introducing innovative solutions like Copilot for Microsoft 365 and AI in CRM, participating companies were equipped to take significant steps toward improving operational efficiency and maximizing their resources.
The enthusiasm and high engagement levels throughout the event underscored the growing relevance and necessity of AI in today's business world. myPassword and Microsoft Indonesia hope this event will spark future collaborations and innovations in the industry.
